Common Questions about Vacation Rental Homes
Come to the office, which is the first building on your right as you enter the village to check in.
CANCELLATION AND REFUND POLICIES:
1. 100% refund prior to 60 days of check-in date, minus a 3% transaction processing fee.
2. 50% refund between 30 and 60 days of check-in date. Reservations made between 30 and 60 days of check-in date are subject to a 100% refund if request for refund is made within 5 days after reservation date, minus a 3% transaction processing fee.
3. Reservations canceled less than 30 days prior to check-in date are 100% non-refundable.
4. All Holiday and Special Event stays are 100% non-refundable.
5. We are unable to refund or prorate based on any issues or delays including but not limited to: weather, health or other personal reasons.
How do I check in?
After Office Hours: There is a lock box outside of the office with a red phone next to it, please pick up the phone, which will auto-dial to our call center, give the call center your name and they will give you the lock box code and once you open it there will be an envelope inside with your name, the envelope will have a map of the village, amenities codes for the pool, hot tubs, and beach area (address to the beach will be on the code list) also a code or a key in which to enter your unit. Please stop by the office, the next day, to check in and register your vehicle.
How do I get there?The easiest way to find us is to follow the signs to Whitefish Mountain Resort, the ski area, once you reach Whitefish. The signs are brown or green. Turn onto Big Mountain Road and follow it up. On the newer part of the road (much wider) you will come to a big switchback. When the road straightens out look to the right and you will see our sign. We are located at 3000 Big Mountain Road, approximately 5 miles up Big Mountain Road. If you need more specific instructions, please call us at 406-862-3594. We will be happy to help.
Are Pets Allowed?Sorry, we do not allow pets in our rental or RCI units.
What are the check in check out times?Check in is at 4 PM. Check out is at 10 AM.
How do I make a reservation?Call us at 406-862-3594 or email us at: [email protected].
Do you offer planned activities?
No, we don't offer planned activities.